Support

How can we help?

For account, challenge, purchase, moderation, privacy, or data questions, use Help & Feedback in Pact or contact us by email.

Account deletion

Open Settings > Account management > Delete account. Review the impact, enter your current password, select the confirmation box, and choose Delete. Pact begins permanent deletion immediately; there is no waiting or cancellation period.

Successful deletion removes your Pact business records, uploaded files, and public account index, then signs you out. If a step fails, you remain signed in and can retry. Active challenges cannot continue and committed diamonds are not refunded.

Privacy and data requests

Open Settings > Privacy & data to review the policy, manage visibility, or create an available export or deletion request. You can also email us about access, correction, deletion, or another privacy right.

Purchases

Include the store platform, product, approximate purchase time, and order or transaction reference. Do not send full card information. Billing and refund decisions are handled under the rules of Apple App Store or Google Play.

What to include

• The email address used for your Pact account.
• The challenge, order, report, appeal, or ticket number when relevant.
• A concise description of what happened and your device platform.